A Commoncomplaint about
Eldred Wheeler beds:
One common complaint involving Eldred Wheeler furniture concerns Eldred Wheeler Beds. The subject of the complaint is the queen support and block that goes beneath the mattress and is attached with an angle iron bolted to both ends to the bed frame.
An Eldred Wheeler customer who has had the bed shipped to them usually thinks the routs at the end of the support should sit on the top of the angle iron - not below. The customer assumes the dovetail for the queen support block has been placed on the wrong side and calls with the complaint that the dovetail to receive the support block in the middle and has been put on the wrong side of thier new Eldred Wheeler bed.
When the Eldred Wheeler customer calls to complain we instruct them to put the routs at the end of the queen support under the angle irons and then insert the block into the dovetail in the middle of the queen support.
This problem quickly is determined by the customer to not be a problem at all and the result is a happy customer and a correctly assembled Eldred Wheeler handcrafted bed! Since Eldred Wheeler beds are built like battleships – the customer can expect to have to explain the same thing too their grandchildren when they pass it down to them many years in the future!
